Frequently Asked Questions
Essential information about our custom wigs, toppers, hair extensions and bespoke process.
What products do you offer?
We specialize in premium human hair products, including:
• Women’s hair toppers (monofilament, silk base, lace base)
• Lace wigs and medical wigs
• Human hair extensions (tape-in, weft, nano, keratin, bulk hair)
• Stock and custom-made options for wholesale and private label clients
What can be customized?
For custom orders, we offer full customization, including:
• Base construction (monofilament, silk base, lace, mono + wefted)
• Size, density, and length
• Hair color, highlights, and texture
• Front hairline and parting options
Custom services are available for all toppers,wigs and extensions.
How does the custom order process work?
We offer both ready-to-ship stock products and fully customized orders.
• Stock orders: Select available toppers, wigs, or hair extensions from our stock list and ship quickly.
• Custom orders: Based on your specifications, including base type, size, density, length, color, and hair texture.
Our team will guide you through the appropriate option based on your needs.
Do you support wholesale and OEM orders?
Yes. We support wholesale, OEM, and private label orders.
• Low MOQ for selected stock items
• OEM customization for salons, brands, and distributors
• Stable production capacity and quality control
How long does a custom wig take to make?
Production time depends on the order type.
• Stock items: Usually ready to ship within 2–5 working days.
• Custom toppers & wigs: Approximately 3–6 weeks, depending on complexity.
• Hair extensions (custom colors or textures): Around 2–4 weeks.
Exact timelines will be confirmed after order details are finalized.
Do you work with Jewish wigs (Sheitels)?
Yes. We specialize in custom Jewish wigs (sheitels) and understand religious requirements, including modesty standards, cap construction, and hair selection.
Do you offer fittings or consultations before production?
Yes. Consultations are an essential part of our process to ensure accurate measurements, design preferences, and overall satisfaction before production begins.
Can I choose the hair type, color, and density?
Absolutely. You may select hair type, texture, color, density, and cap construction based on your preferences.
References or samples can be reviewed during consultation.
Are your wigs made from real human hair?
Yes. All our custom wigs and toppers are crafted using premium-quality human hair, carefully selected for softness, durability, and a natural appearance.
Can I request changes during the production process?
Minor adjustments may be possible depending on the production stage. Our team communicates closely with clients to ensure expectations are aligned.
Are your wigs suitable for sensitive scalps?
Yes. Comfort is a priority. We offer cap constructions designed for breathability, softness, and long-term wear, including options suitable for sensitive scalps.
Can you customize wigs based on different head sizes?
Yes. All custom wigs and toppers can be made according to individual head measurements to ensure a secure, comfortable, and natural fit.
Can I match the wig color to my natural hair?
Yes. We provide professional color matching to achieve the most natural and seamless result possible.
Do you ship internationally?
Yes, we work with clients worldwide and offer secure international shipping with discreet packaging.
Are your wigs suitable for long-term daily wear?
Yes. Our wigs are designed with comfort and durability in mind, making them suitable for extended and daily wear when properly maintained.
Will the wig look natural in real life?
Natural appearance is our priority. Each piece is handcrafted to ensure realistic hairlines, movement, and texture.
How do I start a custom order?
You can start a custom order by contacting our team directly via email or WhatsApp.
We will guide you through consultation, measurements, and design options step by step.
Do you have ready-to-ship items in stock?
Yes. In addition to custom orders, we offer a selection of ready-to-ship wigs and hair toppers. These in-stock pieces are available for immediate dispatch.
Availability may vary, so we recommend contacting us to confirm current options.
How should I care for my wig or topper?
Proper care is essential to maintain the beauty and longevity of your wig or topper. We provide detailed care guidelines tailored to each hair type and construction.
How often should I wash my wig?
Washing frequency depends on usage and environment. Over-washing can shorten the lifespan, while proper maintenance preserves texture and shine.
What shipping carriers do you use?
We ship worldwide using reliable international carriers such as DHL, FedEx, and UPS to ensure secure and timely delivery.
Do you offer wholesale or bulk orders?
Yes. We work with salons, retailers, and professional partners worldwide and offer wholesale pricing and volume-based discounts.
Please contact us with your business details to discuss wholesale opportunities.